Health and Wellness Policy

If you have had a recent surgery, injury, or have a medical condition please consult your doctor BEFORE you schedule an appointment. Massage should not be construed as a substitute for medical examination, diagnosis, or treatment and is intended for the basic purpose of relaxation, stress reduction and relief of muscular tension.

Cancellation Policy

Canceling appointments costs the business time, money, and clients. Twenty-four (24) hours notice in the form of a phone call or email is required when canceling an appointment. If given less than twenty-four (24) hours, you will be charged half (1/2) of the cost of your session. If given less than two (2) hours notice, you will be charged the full amount of your session. If you have a membership and cancel with less than twenty-four (24) hours notice, your session will be forfeited. If the phone is not answered when calling to cancel, leave a message to avoid unwanted charges.

If you need to change your original appointment to a shorter session, there will be a $10 convenience fee added to the shorter session price.


Clients holding a membership with The Compassionate Touch agree to have the amount of one (1) massage session withdrawn automatically from their desired account at the first of each month. If the card on file is declined at the first of the month, there will be an Insufficient Funds fee of $30.00 applied at your next appointment. No long-term contracts and no initial fees. Unused sessions do not rollover. To cancel membership, written notice must be given thirty (30) days prior to the upcoming invoice.

Coupons and Promotions

Coupons and promotions cannot be combined with any other offers and are only valid for a single session. They must be used by the expiration date and hold no cash value.


Minors ages 18 and younger must have a parent or guardian present to give consent and  sign the new client paperwork. The parent or guardian must remain in the room for the entirety of the session.


The Compassionate Touch
Ashley Shears, LMT
Louisville, KY
(502) 414-1863