Policies

Health and Wellness Policy

If you have had a recent surgery, injury, or have a medical condition please consult your doctor BEFORE you schedule an appointment. Massage should not be construed as a substitute for medical examination, diagnosis, or treatment and is intended for the basic purpose of relaxation, stress reduction and relief, or muscular tension.

Cancellation Policy

Canceling appointments costs the business time, money, and clients. Twenty-four (24) hours notice in the form of a phone call or email is required when canceling an appointment. If given less than twenty-four (24) hours, you will be charged half (1/2) of the cost of your session. If given less than two (2) hours notice, you will be charged the full amount of your session. If you have a package and cancel with less than twenty-four (24) hours notice, your package will be charged. If the phone is not answered when calling to cancel, leave a message to avoid unwanted charges.

If you need to change your original appointment to a shorter session, there will be a $10 convenience fee added to the shorter session price.

Series

Series cannot be combined with coupons or promotions of any sort. Refunds will not be issued for unused package sessions and have an expiration of one (1) year from the date of purchase. Series cannot currently be shared among friends or family.

Coupons and Promotions

Coupons and promotions cannot be combined with any other offers (including gift certificates) and are only valid for a single session. They must be used by the expiration date and hold no cash value.

Gift Certificates

Gift certificates may be purchased in the studio only. They are purchased in the form of monetary value, not by session, so the recipient can apply their gift as he/she wishes. Gift certificates must be present at the time of use and cannot be replaced if lost or stolen. They cannot be redeemed for cash and have an expiration of one (1) year from the date of purchase. Gift certificates are non-refundable.

Minors

Minors ages 18 and younger must have a parent or guardian present to give consent and  sign the new client paperwork. The parent or guardian must remain in the room for the entirety of the session.

 

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The Compassionate Touch
Ashley Shears, LMT
Louisville, KY
(502) 414-1863
ashley@thecompassionatetouch.com
www.thecompassionatetouch.com